Advisory for visa applicants:
The U.S. Department of State is currently experiencing technical problems with its visa system, which are affecting global operations. This issue is worldwide and is not specific to any particular country or visa category. We recognize and deeply regret the inconvenience to travelers. We are doing everything possible to return passports with visas as soon as we are able to complete processing. We regret that we are currently unable to predict how long the delay will be.
Applicants who are concerned about the status of their passports should check with Aramex to see if the passport has already been received for delivery. Aramex can be reached at the following telephone numbers:
Casablanca: 0522 271414
Rabat: 0537 674815
Applicants who interviewed with the U.S. Embassy/Consulate after July 20 and who would like their passports returned to them without the U.S. visa may contact the visa unit at NIVCasablanca@state.gov and provide their name, passport number, and contact number.
Applicants who have an urgent need to travel to the United States may contact firstname.lastname@example.org with their name, passport number, and nature of the emergency. Please understand that only true emergencies of an extraordinary humanitarian nature can be considered for exceptional handling.
We appreciate your patience as we work to resolve this matter and apologize for the inconvenience.
NEW Non-Immigrant Visa Procedure as of August 19, 2013
The U.S. State Department Bureau of Consular Affairs has contracted with Stanley Associates, a wholly-owned subsidiary of CGI Federal, to handle your non-immigrant visa application beginning August 19, 2013. This new service offers a more effective visa process for all applicants, a call center with extended hours to assist you with your visa application questions, and two locations outside the consulate to pick up or drop off your documents. You can also verify that your visa is ready for pick-up prior to leaving your home.
Please visit www.ustraveldocs.com for all your non-immigrant visa application needs. Through this web page, you will be able to make appointment for dates beginning September 3, 2013. Visa interviews will continue to be conducted at the U.S. Consulate in Casablanca. If approved for a visa, you will no longer have to return to the Consulate to pick up your passport. Stanley has arranged for Aramex to handle the pick-up of visas. Aramex currently has locations in both Rabat and Casablanca.
There will be no change in procedure for diplomatic, official, or any fee-exempted applicants. This means the categories mentioned will continue to follow the same process as before and will not be subject to the change. For specific information, you may contact us at email@example.com
The current non-immigrant visa information on the consulate’s website will continue to be updated in the coming weeks. In the meantime, please visit www.ustraveldocs.com for your visa information.
www.ustraveldocs.com – To start your non-immigrant visa application
Call Center telephone number for applicants applying in Morocco:
0892-09-9999 (Moroccan time)
Callers from US can call 1 703 520 2245
Call center hours:
0700 to 1900: Monday through Sundays
(English, French, or Arabic)
Email Address (for inquiries):
Document and passport (pick-up or drop-off) at Aramex office locations:
CASABLANCA: 193, Bd de la Résistance
RABAT: 38, Rue Oukaimden, Agdal
As of August 19, 2013, the new visa process will follow this procedure:
1) Non-Immigrant Visa Application: Complete the DS-160 – available through www.ustraveldocs.com or http://morocco.usembassy.gov/visas/nonimmigrant-visas.html
2) Fee Payment: New - Go to www.ustraveldocs.com to print a personalized payment slip. You may have to create an account (personal profile) at this point or follow instructions at this website on how to print a personalized payment slip.
3) Payment at BMCI: Pay your visa fee at any listed BMCI location (New – you must present your personalized payment slip). Receive a bank receipt.
4) Make an appointment for your visa interview: New - Wait until 11:00h the next day, log into your account at www.ustraveldocs.com if you have already created one. Use your bank receipt number to select your appointment date.
5) New - You will also be asked to select either “Casablanca” or “Rabat” to pick up your visa if your application is approved. Your approved visa will be ready in 3 days if the application is not subject to administrative processing.
6) New - If your visa is approved, you will pick up your visa at your pre-selected Aramex office location in Casablanca or Rabat.
U.S. Consulate Casablanca – New Visa Appointment Scheduling System
Frequently Asked Questions
How is the new process different?
Under the existing process, an applicant fills out the online DS-160 application and schedules an interview. The fee is paid at BMCI bank branches. Then after the interview, the applicant picks up documents at the Consulate.
The new process offers a call center with extended hours to help you with the visa process and two locations outside the consulate (Casablanca and Rabat) to pick up your visa. Call center agents can assist you in English, French, or Arabic.
How do I contact the Call Center?
Call center agents are available 7 days a week from 07:00 to 1900, Moroccan time, and can be reached at the following telephone numbers:
Calling from Morocco (toll free): 0892-09-9999
Calling from within the U.S.: 1 703 520 2245
Note that the center is closed during U.S. and Moroccan holidays observed by the Consulate.
What is the new process?
Under the new process, an applicant can fill out the application and make an appointment online at http://www. ustraveldocs.com. To begin the appointment process, you should go to this website and select ‘Morocco’ as the country/location where you will be applying for a visa. There will be specific instructions on this web page to guide you through the process, of which there are four general steps:
- Fill out the DS-160 visa application (no change);
- Print a personalized payment slip and pay the visa fee at a listed branch of BMCI;
- Make your appointment on-line and select a visa pick-up location;
- Approved visas are picked up at an Aramex location in Rabat or Casablanca.
All the information for making an appointment can be found on www.ustraveldocs.com. Should you have any questions about the process or encounter difficulties, please contact the Call Center.
Will the new process affect the wait time to get an appointment or print a visa?
No. The wait time fluctuates based on visa demand, which tends to be seasonal. If the visa is approved, it will generally ready for pick-up at an Aramex location in three business days.
How will I get my passport back/Where are the Aramex locations?
Under the new system, applicants can pick up their passports at no additional cost from one of the below Aramex locations in Casablanca or Rabat. You will NOT return to the Consulate to pick up your passport.
Casablanca: 193, Bd de le Résistance
Rabat: 38, Rue Oukaimden, Agdal
How will the change affect people who are already scheduled?
All applicants who have already made an appointment and paid the visa fee before August 19 are not affected by the change. Attend your interview at the consulate with the required documents.
However, if you have an appointment under the old system but have not yet paid the visa fee, you must print a payment slip at http://www.ustraveldocs.com/ma/index.html?firstTime=No. Click on the fee that corresponds to the visa for which you are applying (student visa and tourist visa applicants should select 160usd) and print out the payment slip. Then bring the payment slip to any listed branch of BMCI to pay the visa fee. After paying the fee, the bank will issue a receipt. Bring the bank receipt to your interview.
How does payment work?
Applicants must use the www.ustraveldocs.com site to access their online account in order to print a payment slip. An applicant can take the payment slip to any branch of BMCI bank branch to pay the corresponding visa fee.
What if someone does not have online access?
The existing process requires all applicants to complete the visa application, the DS-160, online. That requirement is not changing.
Is this website secure?
Yes. The applicant's personal information and transactions on this website are secured with a Web server certificate through Secure Sockets Layer (SSL) encryption.
Can an applicant access the Website more than once using the same login information?
Login information will allow the applicant to access the Website and schedule/reschedule if needed. Under the new system, users can only reschedule twice and must do so prior to the reschedule/cancel deadline contained in the confirmation email.
The confirmation e-mail the applicant received has strange characters. Why?
Please note that when using certain e-mail clients, for example Hotmail and Yahoo, the e-mail formatting may not appear as intended. The applicant's information has been stored correctly and the strange characters do not indicate any errors in the applicant's data.
Why are the internet pages loading so slowly?
The applicant's personal information and transactions on this website are secured with a Web server certificate through Secure Sockets Layer (SSL) encryption. SSL secured sites are generally slower than similar sites without encryption.
The applicant could not find an available appointment in time for the intended trip. What can the applicant do?
Log in again and if the applicant has not yet scheduled an appointment, please look at the calendar again. Availability can often change, due to other applicants having canceled their appointments. If the applicant now wishes to change a previously booked appointment, they must cancel their current appointment to view the calendar. If the applicant feels the travel situation is an emergency, the applicant should refer to the Expedited Appointments on www.ustraveldocs.com for more information.
Note: If the applicant requires a visa to travel to the United States, we recommend not purchasing non-refundable tickets until the visa has been issued.
What happens if the applicant loses a passport and obtains another one before the scheduled appointment date?
The applicant can attend the scheduled appointment and present the new passport. If the applicant is not able to obtain a new passport before the scheduled appointment date, the applicant must cancel or reschedule the appointment. An applicant will not be able to apply for a visa without a valid passport. Please bring a copy of a police report if the passport was stolen.
How does an applicant reschedule or cancel an appointment?
After the applicant schedules an appointment, the confirmation screen and confirmation email will show a date and time by which any changes to the appointment (reschedule or cancellation) must be made. To reschedule or cancel the appointment, the applicant may log in to the system using the passport number, date of birth and nationality prior to that date/time. Once the applicant logs in, they may select cancel or reschedule from the options on the Applicant Summary page.
How many times can an applicant change the appointment date?
The applicant may change the appointment date twice. A rescheduling of an appointment must be done prior to reschedule/cancel deadline in the confirmation email.
How do I add a family member to an already scheduled appointment?
If you want to add a family member(s) after you have scheduled an appointment, you will need to cancel your appointment first. Please note, depending on the calendar availability, there is no guarantee that you will be able to schedule the same date and time as originally scheduled.
Please read the information available at www.ustraveldocs.com or reach an agent at the call center.
What happens if the applicant cannot attend the interview on the appointment date? Can the applicant give the appointment to someone else to attend instead?
The appointment is non-transferable. The applicant should reschedule or cancel appointments as soon as the applicant is aware of the conflict. Only the person(s) scheduled will be allowed to enter and attend the appointment. Another person cannot attend the applicant's appointment.
Other Important Information:
1 - When a passport containing a valid visa expires, the expiration of the passport has no effect on the validity of that visa. If you are applying for a new passport and have a valid visa in your expired passport, please ask the Moroccan government officials not to mark, cut, hole-punch, or otherwise alter the page that contains your U.S. visa. You can travel with your valid, undamaged visa in your expired passport and your new passport. You must bring both passports with you when you travel and both passports must have been issued by the same country and should be both of the same type. For instance, if you have a visa in the old regular passport, the new one must be regular as well.
2 – The U.S. Consulate General advises visa applicants to schedule their appointments as early as possible in order to avoid any unexpected delays, including administrative processing, which can last from one week to 6 months or more.