U.S. Citizen Services
PLEASE NOTE: Delays in Overseas U.S. Passport Processing
Due to a systems issue affecting global operations, there is currently a delay in the printing of U.S. passports that were approved at overseas facilities. Applications accepted at U.S. Embassies or Consulates on or after May 26, 2015 are affected by this delay. If you applied for a U.S. passport during this timeframe and have travel plans within the next 10 business days, please consider requesting an emergency passport at the consulate or embassy at which you originally applied. Information on how to apply for an emergency passport is available at the following: http://morocco.usembassy.gov/service/report-of-birth-abroad/passports.html.
The U.S. Consulate General in Casablanca, Morocco, provides routine consular services to all U.S. citizens visiting or resident in Morocco. For routine American Citizens Services such as document notarials, passport applications, or renewals, Certificate of Birth or Death Abroad, you must make an appointment.
If you have any other questions, please e-mail email@example.com. For urgent inquiries only, you may reach us at 0522267151.
(Note: This appointment service is for American Citizen Services functions only. The American Citizen Services section cannot reply to queries or complaints regarding non-immigrant visa refusals or problems with immigration visa services. U.S. citizens must write firstname.lastname@example.org (NIV) or email@example.com (IV)for help in these areas. U.S. citizens who make appointments to discuss visa cases under the pretext of applying for U.S. Citizen Services will not be attended).
Permanent Residence in Morocco
U.S. citizens who wish to apply for long-term or permanent residence in Morocco should thoroughly research Moroccan residency requirements and have all the required documentation before coming to Morocco. The U.S. Consulate in Casablanca cannot assist U.S. citizens with fingerprinting, obtaining FBI background checks, copies of birth certificates, or police records.
Contacting American Citizen Services
Telephone inquiries and emergency services are from 12:00 - 4:00 pm Monday through Friday at (212) 522-26-71-51. In the event our staff is attending to other ACS cases during your call, please leave a message and we will return the calls in the order they were received. For after-hour emergencies, please call (212) 661-13-19-39. Our fax number is (212) 522-29-77-01.
Questions Regarding Non-Immigrant and Immigrant Visas
American Citizen Services hours and the American Citizen Services direct phone line are for non-visa matters, and our office is unable to answer questions regarding visas.
For ALL non-immigrant visa application and appointment matters, please contact our Call Center at 0892-09-9999 or 1-703-520-2245 if calling from the U.S. The center is open 7 days a week from 7 am to 7 pm, and is closed during American and Moroccan holidays that are observed by the Consulate. For additional questions, you may send an email to firstname.lastname@example.org.
For ALL immigration matters, please email your questions to email@example.com providing the case number beginning with CSB and full names as they appear in passports for all people included in the application. You may call on Tuesdays and Thursdays from 2:00-4:00 pm at 212-522-26-45-50. In case you are not able to reach the IV Unit due to the high volume of calls, we encourage you to send an email.
American Citizen Services
Phone: (212) 522-26-71-51
Fax: (212) 522-29-77-01
Emergency Contact After-Hours
Living in Morocco, or traveling around the globe − American citizens may enroll in the State Department’s Smart Traveler Enrollment Program (STEP) to receive travel updates, assistance in emergency situations, and routine embassy information.