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U.S. Citizen Services

The U.S. Consulate General in Casablanca, Morocco, provides routine consular services to all U.S. citizens visiting or resident in Morocco. For routine American Citizens Services such as document notarials, passport applications, or renewals, Certificate of Birth or Death Abroad, you must make an appointment.


If you have any other questions, please e-mail  For urgent inquiries only, you may reach us at 0522267151.

(Note:  This appointment service is for American Citizen Services functions only.  The American Citizen Services section cannot reply to queries or complaints regarding non-immigrant visa refusals or problems with immigration visa services.  U.S. citizens must write (NIV) or (IV)for help in these areas.  U.S. citizens who make appointments to discuss visa cases under the pretext of applying for U.S. Citizen Services will not be attended).

Permanent Residence in Morocco

U.S. citizens who wish to apply for long-term or permanent residence in Morocco should thoroughly research Moroccan residency requirements and have all the required documentation before coming to Morocco.  The U.S. Consulate in Casablanca cannot assist U.S. citizens with fingerprinting, obtaining FBI background checks, copies of birth certificates, or police records.

Contacting American Citizen Services

Telephone inquiries and emergency services are from 12:00 - 4:00 pm Monday through Friday at (212) 522-26-71-51.    In the event our staff is attending to other ACS cases during your call, please leave a message and we will return the calls in the order they were received.  For after-hour emergencies, please call (212) 661-13-19-39.  Our fax number is (212) 522-29-77-01. 

Questions Regarding Non-Immigrant and Immigrant Visas

American Citizen Services hours and the American Citizen Services direct phone line are for non-visa matters, and our office is unable to answer questions regarding visas.  

For ALL non-immigrant visa application and appointment matters, please contact our Call Center at 0892-09-9999 or 1-703-520-2245 if calling from the U.S.  The center is open 7 days a week from 7 am to 7 pm, and is closed during American and Moroccan holidays that are observed by the Consulate.  For additional questions, you may send an email to

For ALL immigration matters, please email your questions to providing the case number beginning with CSB and full names as they appear in passports for all people included in the application.  You may call on Tuesdays and Thursdays from 2:00-4:00 pm at 212-522-26-45-50.    In case you are not able to reach the IV Unit due to the high volume of calls, we encourage you to send an email.


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Contact Information

  • Contact Information

    American Citizen Services
    Phone: (212) 522-26-71-51
    Fax: (212) 522-29-77-01
    M-F 8:00-5:00

    Emergency Contact After-Hours
    (212) 661-13-19-39

STEP Program

  • registration

    Living in Morocco, or traveling around the globe − American citizens may enroll in the State Department’s Smart Traveler Enrollment Program (STEP) to receive travel updates, assistance in emergency situations, and routine embassy information.